Zero Downtime, Maximum Sales: Biletyna.pl’s 99.9%+ Uptime
Biletyna.pl is a Polish technology company operating since 2006, 100% funded by Polish capital. It is one of the leading online ticketing portals in Poland, building its advantage on proprietary, constantly developing software. The world of Biletyna is a world of dynamic events, massive traffic spikes, and pressure for absolute reliability in key moments.
Industry: E-commerce, Ticket Sales.
Challenge: Critical business risk resulting from the entire infrastructure being dependent on a single employee, lack of 24/7 monitoring, and system instability during key ticket sales events.
Solution: Taking full responsibility for the infrastructure in a Managed Services model following an audit, implementation of key recommendations (including migration to Kubernetes), and launching 24/7 monitoring.
Key Results:
Achieved availability (uptime) of 99.9%+, eliminating downtime.
Reduced the Mean Time To Response (MTTR) for critical incidents from several hours to just minutes.
99% of key sales events handled successfully without crashes or slowdowns.
Ability to handle thousands of users in queue thanks to the implementation of Cloudflare Waiting Room.
The Challenge: Small Team Risk and the Fear of Success
The dynamic growth of Biletyna and the increasing popularity of the platform created a natural need for the evolution of its technological infrastructure. Until recently, key knowledge and responsibility for the infrastructure were concentrated within a small, highly specialized team. This model, typical for many growing companies, had reached its scalability limits.
To secure future operations and enable further expansion, we jointly identified the following areas for reinforcement:
Securing Business Continuity: Every major sales event generated significant load. The goal was to implement scaling and monitoring standards so that marketing success would always translate into technical stability and positive customer experiences.
Diversification of Knowledge and Competence: The concentration of expert knowledge, while effective at an earlier stage, began to impact the pace of development. It was necessary to create processes that facilitate information sharing and make platform development independent of individual specialists.
Optimization and Process Standardization: As the scale of operations grew, there was a need to transition from a flexible, reactive operating model to a more structured approach based on standardization and proactive management.
The goal of the transformation was to shift from a model based on key individuals to a stable and predictable technology partnership, ready for new challenges and continued growth.
Trust Backed by Experience: An Industry-Proven Partner
Biletyna was looking for a partner who not only understands technology but, above all, the specifics of their industry. The choice fell on Tenesys due to our proven track record and positive reputation gained while serving another key player in the event market. This gave Biletyna the confidence that we understand the unique challenges of their business—the need for absolute reliability during peak loads.
The Plan for Building Reliability: Four Steps to Stability
In response to the identified risks, we presented a clear plan to assume responsibility and build a stable environment:
Audit and Knowledge Transfer: We began with an in-depth infrastructure audit and the acquisition of unique, internal knowledge from Biletyna’s key employee.
Recommendations and Prioritization: Based on post-audit conclusions, we prepared and discussed an action plan with the client, focusing first on the most critical areas.
Implementation and 24/7 Monitoring: After implementing key improvements, we immediately covered the system with constant monitoring, ensuring proactive supervision of its stability.
Taking Full Responsibility: By gradually implementing further improvements, such as migration to Kubernetes or the implementation of Cloudflare Waiting Room, we took full responsibility for the development and maintenance of the client’s infrastructure.
Transformation: Implementation and Measurable Success
Our actions allowed for a transition from a reactive model to a fully proactive approach based on Site Reliability Engineering (SRE). The implementation of 24/7 monitoring, process standardization, and migration to scalable technologies like Kubernetes brought immediate results. The effect is a new level of stability and predictability, allowing the client to focus on strategic business development.
Technology as a Guarantee of Success: Biletyna’s New Reality
Today, Biletyna.pl can fully utilize its potential. Large ticket sales events have become purely business opportunities, allowing the team to approach them with calm and confidence that the platform is ready for any challenge. Thanks to solid technological foundations and the support of a partner ensuring their reliability, the company can safely plan further expansion and handle the largest events in the country.
“Cooperation with Tenesys gave us the peace of mind and confidence we needed most. Thanks to their expertise and proactive approach, key sales moments stopped being a source of stress for us. Now we can fully focus on business development, knowing that our infrastructure is in the best hands.”
Michał Wronka – Support Team Manager at Biletyna.pl