How Biletyna.pl built a platform ready for any sales demand.
Biletyna.pl is a Polish technology company, operating since 2006 and 100% financed by Polish capital. It is one of the leading online ticket sales portals in Poland, building its competitive advantage on proprietary, continuously developed software. Biletyna’s world is one of dynamic events, huge traffic spikes, and pressure for absolute reliability during critical moments.
Services Used:
Client:
Biletyna.pl
Industry:
e-commerce
Media & Entertainment
Technologies:
AWS
Kubernetes (EKS)
Terraform
GitLab
ArgoCD
Karpenter
AWS RDS
AWS Lambda
Infrastructure Evolution in the Face of Dynamic Growth
Biletyna’s dynamic growth and the platform’s increasing popularity created a natural need for technological infrastructure evolution. Key knowledge and responsibility for the infrastructure were previously concentrated within a small, highly specialized team. This model, typical for many growing companies, reached its scalability limits. To secure future operations and enable further expansion, we identified four main challenges:
Scaling IT Operational Back-end
Concentrating responsibility for the entire infrastructure within too small a group created a barrier to the company’s secure development. It was necessary to expand competencies and support to eliminate operational bottlenecks.
Ensuring Business Continuity During Critical Moments
Every major sales event generated significant platform load, leading to instability. The goal became to implement 24/7 scaling and monitoring standards to prevent failures.
Diversification of Knowledge and Competencies
The concentration of expert knowledge began to impact the pace of development. New processes were needed to facilitate information sharing, systematize documentation, and make the platform independent of individual specialists.
Optimization and Standardization of Processes
With the increase in operational scale, there arose a need to transition from a flexible, reactive work model to a more structured approach, based on standardization and proactive management.
Our collaboration with Tenesys gave us the peace of mind and confidence we needed most. Thanks to their expertise and proactive approach, critical sales moments are no longer a source of stress for us. Now we can fully focus on business development, knowing that our infrastructure is in the best hands.
Support Team Manager at Biletyna.pl
Michał Wronka
Biletyna.pl
Trust Backed by Experience: a Proven Industry Partner.
Biletyna was looking for a partner who not only understood technology but, above all, the specifics of their industry. Tenesys was chosen due to our proven experience and positive reputation gained while serving another key player in the event market. This gave Biletyna confidence that we understood the unique challenges of their business – the need for absolute reliability during peak loads.
A plan for building reliability: four steps to stability:
Step 1: Audit and knowledge transfer: We began with an in-depth infrastructure audit and acquired unique, internal knowledge from a key Biletyna employee.
Step 2: Recommendations and prioritization: Based on the audit findings, we prepared and discussed an action plan with the client, focusing first on the most critical areas.
Step 3: Implementation and 24/7 monitoring: After implementing key improvements, we immediately placed the system under constant monitoring, ensuring proactive oversight of its stability.
Step 4: Full responsibility takeover: Gradually implementing further improvements, such as migration to Kubernetes and the deployment of Cloudflare Waiting Room, we took full responsibility for the development and operation of the client’s infrastructure.
Transformation: Implementation and Measurable Successes.
Our actions enabled a transition from a reactive model to a fully proactive approach, based on Site Reliability Engineering (SRE). The implementation of 24/7 monitoring, process standardization, and migration to scalable technologies such as Kubernetes brought immediate results. The outcome is a new level of stability and predictability, allowing focus on strategic business development.
Key Results:
system uptime
Completely eliminating costly downtime.
event handling
Successfully and smoothly handled key sales events without platform failures or slowdowns.
Technology as a Guarantee of Success: The New Reality of Biletyna.pl
Today, Biletyna.pl can fully leverage its potential. Large ticket sales have become a pure business opportunity, allowing the team to approach them with confidence and certainty that the platform is ready for any challenge. Thanks to solid technological foundations and the support of a partner dedicated to their reliability, the company can safely plan further expansion and handle the largest events in the country.
